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Complaints Procedure


Stage One

Tom Bloomfield as the sole director of the business will deal with your complaint.  He can be contacted in writing contacted at:
 
Bloomfield Grey Limited, Barn 1, Runkins Corner Farm, Boxted, Colchester, CO4 5HZ

If you have initially made your complaint verbally, whether face to face or over the telephone, please also make it in writing, addressed to Bloomfield Grey Limited at the address above. This is to ensure that we fully understand exactly what your complaint is and so that there is a written record of it.
 
The first stage of our complaints handling procedure will involve full consideration of your complaint by the director. He will try to resolve the complaint to your satisfaction. If you are satisfied with the outcome of the investigation into your complaint, the matter will conclude.

He will consider your complaint as quickly as possible. He will provide you with a full response or, if that is not possible, an update on what is happening with your complaint, within 28 days.

Stage Two        

However, if agreement cannot be reached on how to resolve the complaint, you will have the opportunity to take your complaint to the final stage of the complaints handling procedure, which is:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
T: 01722 333306
www.tpos.co.uk